Rivo Casino Privacy Policy | Your Data & Rights

Privacy Policy

Your data belongs to you. We want to be clear about how we handle your personal information when you use our services at Rivo. This policy explains what we collect, why we collect it, and what control you have over your data.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our commitment to transparency means you should never be left guessing about what happens to your information.

1. Nature and Scope of Personal Data Collected

When you create an account or use our platform, we gather several types of information. Some you provide directly. Others we collect automatically through your interactions with our services.

The categories of personal data we collect include:

Identity information such as your full name, date of birth, and copies of identification documents
Contact details including your email address, telephone number, and residential address
Financial data comprising payment card details, bank account information, and transaction history
Account credentials including username and encrypted password data
Technical data such as IP address, browser type, device identifiers, and operating system
Usage information covering your gaming activity, betting patterns, and platform interactions
Communication records from your contact with our support team
Verification documents required for identity and address confirmation

We collect this because UK gambling regulations require us to verify your identity and ensure you meet age requirements. There is no ambiguity here about our legal obligations.

2. Purposes and Objectives of Data Processing

Every piece of data we collect serves a specific purpose. We do not gather information without reason.

Our processing activities include:

Creating and managing your player account
Processing deposits, withdrawals, and related financial transactions
Verifying your identity and age as required by law
Detecting and preventing fraud, money laundering, and problem gambling
Providing customer support and responding to your enquiries
Personalising your gaming experience based on preferences
Sending promotional communications where you have consented
Complying with legal and regulatory requirements
Improving our platform and developing new features

What this means for you is that we only use your data where we have a valid legal basis. This includes contractual necessity, legal obligations, legitimate interests, or your explicit consent.

3. Security Measures and Technical Integrity

We take the protection of your personal data seriously. Our security infrastructure employs multiple layers of protection to safeguard your information against unauthorised access, disclosure, or loss.

To keep your account secure, we use industry-standard SSL encryption for all data transmissions. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes. We maintain strict authentication protocols and conduct regular security audits.

Our systems are monitored continuously for potential vulnerabilities. That said, no method of electronic transmission is completely secure. We implement appropriate technical and organisational measures proportionate to the risks involved.

There are circumstances where we share your personal data with external parties. We do this only where necessary and with appropriate safeguards in place.

The categories of third parties include:

Payment processors and banking institutions for transaction handling
Identity verification providers required for regulatory compliance
Regulatory bodies including the UK Gambling Commission
Professional advisers such as legal counsel and auditors
Technology service providers who support our platform infrastructure
Fraud prevention and anti-money laundering services
Marketing partners where you have given consent

We require all third parties to respect the security of your data and treat it in accordance with applicable law. They may only process your personal data for specified purposes and in line with our instructions.

Our platform uses cookies and similar tracking technologies. These small data files help us understand how you interact with our services.

When you visit our site, we place essential cookies that are necessary for the platform to function properly. These cannot be disabled without affecting core functionality. Performance and analytics cookies help us understand visitor behaviour so we can improve our services.

You have control over non-essential cookies. Your browser settings allow you to refuse cookies or alert you when cookies are being sent. Our cookie banner provides granular control over your preferences when you first visit.

6. Data Retention Period

We keep your personal data only for as long as necessary. Retention periods depend on the type of data and the purposes for which we process it.

Account information and transaction records are retained for a minimum of six years following account closure. This is because UK gambling regulations and anti-money laundering requirements mandate these retention periods. Certain data may be kept longer if required for legal proceedings or regulatory investigations.

Once the retention period expires, we securely delete or anonymise your data. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. User Rights Over Their Data

Under data protection law, you have significant rights regarding your personal information. We are committed to facilitating the exercise of these rights.

Your rights include:

Right of access to obtain confirmation of whether we process your data and request copies
Right to rectification of inaccurate or incomplete personal data
Right to erasure where there is no compelling reason for continued processing
Right to object to processing based on legitimate interests or for marketing purposes
Right to data portability to receive your data in a structured, machine-readable format
Right to restrict processing in certain circumstances
Right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact our data protection team through the details provided below. We respond to all valid requests within one month.

8. International Data Transfers

Our company is registered in Curaçao under licence 8048/JAZ. This means your data may be transferred outside the United Kingdom.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place. These include Standard Contractual Clauses approved by the UK Information Commissioner and adequacy decisions where applicable. We assess each transfer to verify that your data receives protection equivalent to that provided under UK law.

So when you provide your information to us, you acknowledge that it may be processed in jurisdictions with different data protection frameworks. We maintain our commitment to protecting your data regardless of where it is processed.

9. Privacy Policy Updates

We review and update this privacy policy periodically. Changes may be necessary to reflect new processing activities, regulatory requirements, or improvements to our services.

Material changes will be communicated to you through prominent notice on our platform or direct email where appropriate. The date at the top of this policy indicates when it was last revised. We encourage you to review this policy regularly.

Continued use of our services after changes take effect constitutes acceptance of the revised terms. If you disagree with any modifications, you should discontinue use and contact us regarding account closure.

10. Contact Information

Questions about this privacy policy or our data practices should be directed to our data protection team. We welcome enquiries and aim to address concerns promptly.

You may also lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed. We would appreciate the opportunity to address your concerns directly before you approach the regulator.

Our customer support team can assist with general privacy enquiries and direct you to the appropriate contacts for data protection matters.

Gambling is intended for entertainment purposes only. If you feel your gambling is becoming problematic, please contact GamCare on 0808 8020 133 or visit BeGambleAware.org for confidential support and advice.

You must be 18 years of age or older to use our services. We operate responsible gambling policies and reserve the right to request age verification at any time.

Rivo Privacy Policy