Terms and Conditions – Rivo
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you and Rivo. By accessing our platform, creating an account, or placing any wager, you confirm that you have read, understood, and accepted every clause set out below.
We operate under Curaçao licence 8048/JAZ, which governs our gaming operations and regulatory obligations. Our services are intended for players who are at least 18 years of age. Individuals who do not meet this age requirement are strictly prohibited from using any part of our platform. We reserve the right to amend these terms at any time, and continued use of our services following any changes constitutes acceptance of those revised terms.
Should any provision within these terms be deemed unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.
2. Account Opening and Eligibility
When you open an account with us, you are confirming several things: that you are at least 18 years old, that you are legally permitted to gamble in your jurisdiction, and that all information you provide is truthful and accurate.
Each player is permitted one account only. Duplicate accounts will be closed and any associated funds may be forfeited.
We reserve the right to refuse registration at our sole discretion, without obligation to provide a reason. Players residing in jurisdictions where online gambling is restricted or prohibited may not register or use our services. It is your responsibility to ensure that your participation is lawful in your country of residence. We do not provide legal advice on the legality of gambling in any territory.
False information provided during registration may result in account suspension and the withholding of funds.
3. KYC and Identity Verification
Account verification exists to protect both you and us. We are required under our licence and applicable anti-money laundering regulations to verify the identity of our players before processing certain transactions.
You may be asked to provide government-issued photo identification, proof of address dated within the last three months, and proof of payment method ownership. Additional documentation may be requested at our discretion. We aim to process verification requests promptly, though processing times can vary depending on the quality and completeness of documents submitted.
Failure to complete verification when requested may result in account restrictions, including the suspension of withdrawal requests. We will never ask you for your account password as part of any verification process.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong, unique password and do not share it with anyone.
We employ industry-standard encryption and security protocols to protect your account data. That said, no security system is entirely impervious, and we cannot guarantee absolute protection against unauthorised access caused by your own negligence. If you suspect any unauthorised activity on your account, contact our support team immediately. We will take reasonable steps to investigate and secure your account.
All activity conducted through your account is deemed to have been carried out by you. We accept no liability for losses arising from unauthorised use where you have failed to keep your login details secure.
5. Deposits and Account Funding
All deposits must be made using payment methods registered in your own name. We do not accept third-party payments under any circumstances.
Our platform supports a range of payment methods, and availability may vary depending on your location. Minimum and maximum deposit limits apply, and these are displayed within the cashier section of your account. Deposits are generally processed instantly, though certain payment providers may introduce delays outside our control.
We reserve the right to request verification of your payment method before crediting funds to your account. Deposits made using fraudulent or stolen payment instruments will be reversed and the account closed.
6. Withdrawal Procedures and Verification
Withdrawals are subject to identity verification and compliance checks. We ask that you complete all outstanding KYC requirements before submitting a withdrawal request to avoid delays.
Processing times depend on the payment method selected and may take between one and five business days following approval. We aim to review withdrawal requests within 48 hours. Withdrawals must be made to the same method used for depositing where technically feasible.
Minimum and maximum withdrawal limits apply per transaction and per period. These limits are clearly stated in the cashier. We reserve the right to carry out additional security checks on large or unusual withdrawal requests, and this may extend processing times. Players who have not met wagering requirements on active bonuses may find that withdrawal requests are adjusted accordingly.
7. Bonus Rules and Wagering Requirements
Bonuses, free spins, and promotional offers are subject to specific terms and conditions that are detailed alongside each promotion. By claiming any bonus, you agree to be bound by those terms.
Wagering requirements must be completed within the specified timeframe. Failure to do so will result in the bonus and any associated winnings being forfeited. Not all games contribute equally towards wagering requirements — contribution rates are listed in the bonus terms. We reserve the right to exclude certain games from bonus play entirely.
Bonus abuse, including but not limited to the use of multiple accounts, exploiting technical errors, or any form of systematic play designed to circumvent wagering requirements, may result in the forfeiture of bonus funds, winnings, and potential account closure. We monitor gameplay patterns and reserve the right to restrict or revoke bonus privileges at our discretion.
8. Inactive and Dormant Accounts
An account is considered inactive after 12 consecutive months without any login, deposit, withdrawal, or wagering activity.
Once an account is classified as inactive, we may apply a monthly administrative fee as permitted under our licence terms. You will be notified before any fees are applied. If an account remains dormant for an extended period and we are unable to contact you, the remaining balance may be handled in accordance with applicable regulatory requirements.
To reactivate a dormant account, simply log in and contact our support team. Additional verification may be required before full account functionality is restored.
9. Game Fairness and RNG Systems
Every game available on our platform operates using a certified Random Number Generator. This technology ensures that game outcomes are entirely random and cannot be predicted or manipulated by us, by you, or by any third party.
Our RNG systems are tested and certified by independent auditing bodies. We are committed to providing a fair gaming environment and comply with all fairness standards required under our Curaçao licence. Game return-to-player percentages are determined by the game providers and are not altered by us.
Should you suspect any irregularity in game outcomes, you may raise a formal complaint through our dispute resolution process. All game results are logged and can be audited.
10. Prohibited Conduct and Fraudulent Activity
All users must engage with our platform honestly and in good faith. The following activities are strictly prohibited:
- Using automated software, bots, or scripts to interact with our games or systems
- Colluding with other players to gain an unfair advantage
- Exploiting software bugs or technical errors for profit
- Providing false or misleading information during registration or verification
- Using our platform for money laundering or any other illegal purpose
- Opening multiple accounts
We employ sophisticated fraud detection systems and monitor account activity continuously. Where we identify or reasonably suspect prohibited conduct, we reserve the right to suspend or close the account, void any pending or completed transactions, and withhold funds. We may also report suspected criminal activity to the relevant authorities.
11. Responsible Gambling and Self-Exclusion
Gambling should always remain a form of entertainment, never a way to make money or escape personal difficulties. We take our responsibility to protect vulnerable players seriously and provide a range of tools to help you stay in control.
Through your account settings, you can set deposit limits, loss limits, session time limits, and cooling-off periods. Self-exclusion is also available for periods ranging from six months to permanent exclusion. Once a self-exclusion period is active, it cannot be reversed until the selected period has elapsed.
If you are concerned about your gambling habits, we encourage you to reach out to GamCare (www.gamcare.org.uk) or the National Gambling Helpline on 0808 8020 133. These services are free, confidential, and available to anyone affected by problem gambling. You can also visit BeGambleAware at www.begambleaware.org for further guidance and support.
12. Complaints and Dispute Resolution
Your concerns matter to us. If something goes wrong, we want to put it right.
To file a complaint, contact our customer support team with a clear description of the issue, including any relevant account details and transaction references. We will acknowledge your complaint and aim to provide a resolution within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to an independent alternative dispute resolution provider as specified in our complaints procedure.
All complaints are logged and reviewed internally to help us improve our services. We are committed to resolving disputes fairly, transparently, and in accordance with our regulatory obligations.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, text, software, and game interfaces — is protected by intellectual property laws and remains the property of Rivo or our licensors.
You may not copy, reproduce, distribute, modify, or create derivative works from any part of our platform without prior written consent. Use of our services does not grant you any ownership rights over our intellectual property. Unauthorised use of our content may result in legal action.
Game content is provided by third-party developers and is subject to their own intellectual property protections. We hold valid licences to offer these games on our platform.
14. Anti-Money Laundering Policy
We are committed to preventing money laundering and terrorist financing through our platform. Our AML procedures are designed in accordance with the requirements of our Curaçao licence and relevant international standards.
As part of these obligations, we may require enhanced due diligence for certain transactions, monitor account activity for suspicious patterns, and report any suspicious activity to the appropriate financial intelligence authorities. Players who refuse to cooperate with AML procedures will have their accounts suspended and funds frozen pending investigation.
We reserve the right to withhold withdrawals and close accounts where we have reasonable grounds to believe that funds have been obtained illegally or that our platform is being used for money laundering purposes.
15. Voluntary Account Closure
You can request closure of your account at any time by contacting our support team. Before closure is processed, all pending bets must be settled and any remaining balance withdrawn, subject to standard verification requirements.
If you are closing your account due to gambling-related concerns, please let us know so we can apply appropriate restrictions and direct you to support resources. Accounts closed for responsible gambling reasons will be flagged to prevent accidental reopening.
Once an account is closed, you will no longer be able to access your transaction history through the platform. We retain records in accordance with our data retention obligations and regulatory requirements.
16. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by applicable consumer protection laws in your country of residence.
Players based in the United Kingdom should be aware that additional consumer protections may apply under UK law. Where mandatory provisions of local law conflict with these terms, those local provisions shall take precedence to the extent required.
We encourage all players to read these terms carefully and revisit them periodically. Your continued use of our platform constitutes ongoing acceptance of these terms as amended from time to time.
Rivo is committed to safer gambling. Our platform is strictly for players aged 18 and over. If gambling stops being fun, stop. For free, confidential support and advice, contact GamCare on 0808 8020 133 or visit BeGambleAware.org. Please gamble responsibly.