Rivo Responsible Gambling

Responsible Gambling at Rivo

1. Our Commitment to Responsible Gambling

We provide comprehensive responsible gambling measures designed to protect every player who uses our platform. Our commitment extends beyond regulatory compliance to genuine care for player wellbeing.

Rivo operates under licence 8048/JAZ issued in Curaçao and adheres to UKGC standards for players in the United Kingdom. We provide tools to help you manage your gambling activity, maintain control over your spending, and access support whenever you need it. Our platform complies with all applicable responsible gambling regulations, and we continuously review our practices to ensure they meet the highest standards of player protection.

2. Recognising Problem Gambling Signs

Identifying problematic gambling behaviour early is essential for effective intervention. We provide information to help you recognise when gambling may be becoming harmful to you or someone you know.

Problem gambling can develop gradually, and the signs are not always obvious to the person affected. We encourage all players to monitor their behaviour regularly and honestly assess whether their gambling remains enjoyable and within their means. Family members and friends often notice changes before the individual does, so open communication about gambling habits can be valuable.

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble after losing
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to others about the extent of your gambling activity
• Using gambling as an escape from stress, depression, or other problems
• Repeatedly unsuccessful attempts to cut down or stop gambling
• Gambling for longer periods or with larger amounts than intended

3. Self-Assessment Tools and Awareness

Your wellbeing comes first in everything we do. Self-assessment provides a structured way to evaluate your relationship with gambling honestly and privately.

We recommend that all players periodically reflect on their gambling habits using the questions below. Answering yes to several of these questions may indicate that your gambling is becoming problematic and that seeking support would be beneficial. These questions are based on established problem gambling screening tools used by healthcare professionals.

• Have you ever felt the need to bet more money to achieve the same level of excitement?
• Have you tried to cut back on gambling but found yourself unable to do so?
• Do you feel restless or irritable when attempting to reduce your gambling?
• Have you gambled to escape problems or relieve feelings of helplessness or guilt?
• After losing money, have you returned another day to try and win it back?
• Have you lied to family members or others to conceal your gambling?
• Have you jeopardised a significant relationship, job, or opportunity because of gambling?
• Have you relied on others to provide money when gambling has caused financial difficulties?

4. Deposit Limits and Budget Management

Setting a deposit limit takes seconds and provides ongoing protection for your finances. We provide multiple limit options so you can choose the level of control that works best for your situation.

Deposit limits prevent you from depositing more than a specified amount within a chosen timeframe. Once set, limits apply immediately. Decreasing a limit takes effect straight away, whilst increasing a limit requires a cooling-off period to prevent impulsive decisions. We strongly encourage all players to set deposit limits that align with their disposable income and personal circumstances.

• Daily deposit limits restrict the total amount you can deposit within a 24-hour period
• Weekly deposit limits cap your deposits across a seven-day rolling period
• Monthly deposit limits provide longer-term budget control over a 30-day cycle
• Loss limits restrict the total amount you can lose within your chosen timeframe
• Wagering limits control how much you can stake regardless of wins or losses

5. Time Limits and Session Controls

Managing the time you spend gambling is just as important as managing your budget. Our platform provides session controls that help you maintain awareness of how long you have been playing.

Extended gambling sessions can lead to fatigue, poor decision-making, and loss of perspective. We provide tools that allow you to set session duration limits, after which you will be automatically logged out. You can also configure alerts that notify you at regular intervals during your session, reminding you to take breaks and assess whether you wish to continue playing.

6. Self-Exclusion Options

When you need to step back from gambling entirely, self-exclusion provides a firm barrier that prevents access to your account. We offer several exclusion options to suit different needs and circumstances.

Self-exclusion is a serious commitment, and we treat all exclusion requests with the utmost respect and confidentiality. During any exclusion period, you will not be able to access your account, and we will close any open bets where possible. Marketing communications will cease immediately, and your account will remain inaccessible until the exclusion period ends.

• Temporary self-exclusion allows you to take a break for a defined period, typically ranging from 24 hours to six months
• Permanent self-exclusion closes your account indefinitely with no option to reopen
• GAMSTOP registration excludes you from all UKGC-licensed gambling websites for a minimum of six months, one year, or five years
• Cooling-off periods provide short breaks of 24 hours, 48 hours, or seven days without full account closure

7. Reality Checks and Account Activity Alerts

Every player is different, and awareness of your gambling activity helps you make informed decisions. Reality checks interrupt your session at intervals you choose, displaying information about your playing time and net position.

These notifications appear as pop-up messages during gameplay, showing how long you have been logged in and your wins or losses during that session. You can configure reality checks to appear every 15, 30, 45, or 60 minutes. Account activity alerts provide additional oversight by summarising your deposits, withdrawals, and overall activity via email or within your account dashboard.

8. Protection of Minors and Underage Access Prevention

Under UKGC guidelines, gambling is strictly prohibited for anyone under the age of 18. We implement rigorous age verification procedures to prevent underage access to our platform.

All new accounts undergo mandatory identity and age verification before any gambling activity is permitted. We use third-party verification services to confirm that all players meet the minimum age requirement. Parents and guardians should use parental control software to prevent minors from accessing gambling websites. We recommend tools such as Net Nanny, Qustodio, and Norton Family to restrict access to age-inappropriate content.

9. Support Organisations and Professional Help

Problem gambling affects thousands of people across the United Kingdom, and professional support is available free of charge. We encourage anyone experiencing difficulties with gambling to contact one of the organisations listed below.

These services offer confidential advice, counselling, and practical support for individuals affected by problem gambling and their families. Reaching out for help is a positive step, and trained advisors are available around the clock to provide assistance without judgement.

• GamCare offers free information, support, and counselling for problem gamblers and their families. National Gambling Helpline: 0808 8020 133, available 24 hours a day, 7 days a week
• Gambling Therapy provides free online support including live chat, forums, and email counselling for anyone affected by problem gambling
• BeGambleAware offers advice and resources for safer gambling and can direct you to local treatment services. Helpline: 0808 8020 133
• Gamblers Anonymous UK provides peer support through local meetings across the United Kingdom for those seeking recovery from gambling addiction
• GAMSTOP allows you to self-exclude from all UKGC-licensed online gambling companies for a chosen period
• Citizens Advice provides free guidance on managing debt caused by problem gambling

10. How to Contact Our Responsible Gambling Team

Our responsible gambling team is trained to assist with any concerns you may have about your gambling activity. We handle all enquiries confidentially and without judgement.

You can reach our team through the support section of your account at any time. We respond to responsible gambling enquiries as a priority and can assist with setting limits, activating self-exclusion, or providing information about external support services. Our team can also help family members who are concerned about a player's gambling behaviour, subject to appropriate verification procedures.

Rivo is committed to promoting responsible gambling and protecting our players. Gambling should remain an enjoyable form of entertainment, and we urge all players to gamble responsibly within their means. If gambling is no longer fun, please seek help. This platform is intended for persons aged 18 and over only. 18+. Gamble responsibly.